Terms and Conditions

In these terms and conditions, the following terms shall have the following meanings:

• Droppr Network: Droppr is a digital network platform in the logistics and transport sector operated by Droppr BV with registered office at Watertorenstraat 8, bus 11, 9300 Aalst with KBO number 1020.116.732
• Terms and Conditions: the present terms and conditions of Droppr Network applicable to the use of Droppr Network
• Platform: the digital platform, software, databases, applications, websites and related services made available by Droppr Network.
• Member: any professional natural person or legal entity that registers on the Platform.
• Network Services: all services relating to professional connection, verification, document management, compliance monitoring, reputation management, rating, communication and network management.
• Compliance Check: any check carried out by or on behalf of Droppr Network relating to identity, permits, insurance, legal obligations, documentation, reputation or other compliance elements.
• Compliance Score: an indicative compliance and reliability score assigned by Droppr Network based on certain verifications, documents, risk indicators and compliance criteria in accordance with Droppr Network's internal verification procedure
• External Agreement: any agreement, collaboration or commercial relationship entered into directly between Members outside the Platform.
• Content: all data, documents, information, messages, reviews, ratings, feedback and other content shared by Members via the Platform.
• AVG/GDPR: Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data.

Article 2. Applicability

• 2.1. By registering on Droppr Network, each Member expressly agrees to these Terms and Conditions. If the Terms and Conditions are not accepted, access to or use of Droppr Network services is not permitted. These Terms and Conditions may be consulted at any time on the Droppr Network website.
• 2.2. If any clause of these Terms and Conditions is wholly or partly void or unlawful, this shall not affect the validity and enforceability of the remaining clauses or of that part of the relevant clause which is not void or unlawful.
• 2.3. Droppr Network reserves the right to amend or update its Terms and Conditions. Members shall be notified accordingly in an appropriate manner, and continued access to or use of the Platform shall constitute acceptance.

Article 3. Services provided by Droppr Network

• 3.1. Droppr Network is exclusively a professional network, verification and compliance platform.
• 3.2. The Platform is intended solely to connect professional parties in the transport sector, support professional collaboration, centralise documentation and compliance processes, and increase transparency and reliability within professional networks.
• 3.3. No transport agreements, freight forwarding agreements, logistics agreements or employment contracts are concluded via the Platform.
• 3.4. Droppr Network does not act as carrier, freight forwarder, freight broker or logistics service provider, does not organise transport, does not negotiate on behalf of Members, does not assign assignments, is not a party to, nor determines the commercial terms or prices of external agreements.
• 3.5. Any collaboration or agreement between Members arises exclusively directly between the Members concerned outside the Platform.
• 3.6. Members remain solely responsible for contract negotiations, risk analysis and due diligence, and selection of contracting parties.

Article 4. Registration and account

• 4.1. To access Droppr Network services, you must register by creating an account. Members must register on the Platform with accurate, up-to-date and complete information and must ensure that all data remains current. Droppr Network is not liable for the consequences of incorrect, incomplete or outdated information or documentation provided by Members.
• 4.2. Droppr Network may request documents or verifications, including but not limited to company details, permits, insurance certificates, identity and driving entitlement documents, employment status, vehicle and registration documents, tachograph and driving times, tax and social security documents.
• 4.3. Members undertake to comply with all applicable laws and to use Droppr Network solely in accordance with its intended purpose.
• 4.4. Droppr Network reserves the right to refuse registration requests, or to suspend or delete accounts in the event of breach of these Terms and Conditions.
• 4.5. Deceptive or fraudulent use shall result in immediate exclusion.

Article 5. Verification and assessments

• 5.1. Following a compliance check, Droppr Network may assign Members a compliance and reliability score based on internal verification and compliance criteria.
• 5.2. The Platform may use compliance scores, ratings, feedback, reputation scores, AI-supported analyses and automated risk assessments.
• 5.3. The compliance score may be displayed by means of colours, labels, indicators or visual classifications, including the designation "Approved by Droppr".
• 5.4. A compliance score or the designation "Approved by Droppr" means solely that certain documents, data or compliance elements were checked in accordance with Droppr's internal verification procedure at the time of verification.
• 5.5. A compliance score, classification or designation "Approved by Droppr" does not constitute certification, a quality guarantee or commitment as to results, nor does it constitute a recommendation to collaborate with a Member. The score provides no guarantee that a Member is reliable, solvent or free from fraud, does not guarantee future compliance with legal obligations and does not exclude operational, financial or legal risks.
• 5.6. Any collaboration with a Member is undertaken entirely at the sole risk and responsibility of the Members concerned.
• 5.7. Droppr Network reserves the right to carry out additional checks, organise periodic reverifications, adjust compliance scores, change classifications, suspend verifications temporarily or permanently and withdraw the designation "Approved by Droppr".
• 5.8. Withdrawal, amendment or refusal of a compliance score or verification may take place on the basis of objective compliance, safety or risk indicators.
• 5.9. Scores, assessments and automated analyses are indicative only. Droppr Network does not guarantee the accuracy, completeness, currency or objectivity of ratings, scores or analyses.
• 5.10. Members may not publish unlawful, defamatory or misleading reviews.
• 5.11. The Member concerned may submit a reasoned objection within thirty (30) calendar days against a refusal, suspension, withdrawal or significant reduction of the compliance score.

Article 6. Use of the Platform

• 6.1. Members undertake to use the Platform solely in accordance with applicable law, these Terms and Conditions and the professional purposes of the Platform.
• 6.2. It is prohibited to use the Platform for fraudulent purposes, for illegal activities, for social or tax fraud, for money laundering practices, for misleading communication, for identity fraud, for hacking, scraping or cyberattacks, for distribution of malware, for infringement of intellectual property rights, or for distribution of unlawful content.
• 6.3. Members remain solely responsible for all Content they publish or share on the Platform.
• 6.4. Droppr Network has the right to moderate, restrict or remove Content where it is contrary to law or these Terms and Conditions, causes reputational damage or presents safety or compliance risks.

Article 7. External agreements between Members

• 7.1. External Agreements are entered into exclusively directly between Members.
• 7.2. Droppr Network does not participate in negotiations and is not a party to, nor determines the commercial terms or prices of external agreements.
• 7.3. Disputes between Members must be resolved exclusively between themselves.

Article 8. Fees

• 8.1. Droppr Network shall charge fees for access to the Platform and its services in accordance with its transparent tariff schedule.
• 8.2. All prices are exclusive of VAT unless expressly stated otherwise.
• 8.3. Invoices are payable within thirty (30) calendar days of the invoice date.
• 8.4. In the event of non-payment, the following shall be due by operation of law and without notice of default: interest in accordance with the Act of 2 August 2002 on combating late payment in commercial transactions; and a lump-sum compensation of 10% of the outstanding amount, with a minimum of EUR 150.
• 8.5. Droppr Network reserves the right to suspend its services in the event of non-payment and to suspend or delete an account.

Article 9. Liability

• 9.1. Droppr Network acts solely as an online network platform and is not responsible and/or liable for the accuracy or inaccuracy of any data, communications or form of communication posted by Members on the Platform.
• 9.2. Droppr Network shall use all reasonable efforts to make the Platform available without significant interruption. Droppr Network gives no guarantee that the Platform will be free from unforeseen disruptions.
• 9.3. Droppr Network does not guarantee the reliability, solvency, identity, legal compliance, operational performance or absence of fraud of any Member.
• 9.4. Unless mandatory legal provisions provide otherwise, Droppr Network may be held liable only where it, or any person for whom it is responsible, commits a serious or intentional fault, or a fault affecting the life or physical integrity of a person. In the event of liability on the part of Droppr Network, liability is limited to an amount of €500 per event or series of events with the same cause.
• 9.5. Droppr Network's liability is strictly limited to direct damage, with exclusion of all other forms of damage or loss, including but not limited to loss of profit, loss of income or turnover and similar forms of non-material, commercial and consequential damage.
• 9.6. Droppr Network, as well as its directors and permanent representatives, may not be held liable on a non-contractual basis for damage resulting from contributory fault.

Article 10. Detection of illegal content

• 10.1. Droppr Network shall, on its own initiative, in good faith and voluntarily, conduct investigations or take other measures aimed at detecting, identifying and removing illegal content on the platform or disabling access to it.
• 10.2. As soon as Droppr Network becomes aware of illegal content (e.g. prohibited substances or illegal products) on the Platform, it shall promptly remove the illegal content or disable access to it.
• 10.3. The posting of illegal content by Members may lead to suspension or termination of that Party's account, whereby all agreements are cancelled and there is no right to reimbursement. Droppr Network shall communicate the reasons for each restriction imposed.
• 10.4. Members may object to a decision imposed by Droppr Network within six months of notification. The objection must be submitted in writing and with reasons, after which the objection shall be handled in a timely, non-discriminatory, diligent and non-arbitrary manner. Members shall be notified of the reasoned decision.
• 10.5. Where Droppr Network becomes aware of information giving rise to a suspicion that a criminal offence has been, is being or is likely to be committed involving a threat to the life or safety of a person or persons, it shall promptly notify the judicial authorities of the suspicion and provide all available relevant information.
• 10.6. Droppr Network provides an electronic reporting point for reporting suspected illegal content or activities on the Platform. Reports may be submitted via info@droppr.be. Each report must be sufficiently substantiated, preferably with relevant supporting evidence.

Article 11. Use of data and documents for AI training

• 11.1. The Customer acknowledges and accepts that data, documents and other content supplied, stored, processed or generated via the Platform may be used by Droppr for developing, training, testing, evaluating and improving its algorithms, artificial intelligence models and other automated systems.
• 11.2. Droppr shall use such data exclusively for the further development and improvement of its own services and technologies and shall take appropriate technical and organisational measures to safeguard confidentiality and security.
• 11.3. To the extent reasonably possible, personal data and directly identifying business data shall be anonymised, pseudonymised or aggregated before use for training, testing or analysis purposes. Droppr shall not make the Customer's confidential data available as such to other customers or third parties through the operation or output of its AI models.
• 11.4. Insofar as the data used contain personal data, any processing shall take place in accordance with applicable data protection legislation, including the General Data Protection Regulation (AVG/GDPR).
• 11.5. The Customer warrants that it is entitled to make the relevant data and documents available to Droppr and, where required, has the necessary legal basis, consents and notices for the processing thereof as described in this agreement.
• 11.6. Use of the data in accordance with this article does not confer on Droppr any ownership right in the Customer's original data or documents.

Article 12. Licence

• 12.1. Following registration by Members, Droppr Network grants a limited non-transferable user right (licence) for access to the Platform.
• 12.2. Droppr Network is not responsible or liable for the accuracy, completeness or quality of third-party websites, advertisements, products or services or third-party content made available or accessed by Members during use of the Platform. Members are solely responsible for all activities and communication on the Platform.
• 12.3. Members acquire no ownership rights, including intellectual property rights, or interest in Droppr Network services.

Article 13. Intellectual property

• 13.1. All intellectual property rights relating to the Platform, software and content vest in Droppr Network or its licensors. By using Droppr Network, Members agree to do so solely for the intended purpose and to respect these Terms and Conditions.
• 13.2. It is prohibited to monitor, copy, distribute or otherwise use parts of the Platform for commercial purposes without written consent.
• 13.3. Upon registration, Members consent to the processing of their data for the functioning of the Platform.

Article 14. Data management

• 14.1. Members grant Droppr Network the right to use, reproduce, electronically distribute, publish, transmit, display, store, archive, modify and delete without prior notice all information, data, communications and documentation that Members display, submit or send via the Platform.
• 14.2. By using Droppr Network, Members agree to receive communications from Droppr Network or one of our service providers, such as telephone calls, emails, text messages and push notifications, which may be generated by an automated system. These communications include, but are not limited to, informational messages relating to the Services, consent requests, updates and additional features for the Platform Services and promotional messages.
• 14.3. Droppr Network shall use all reasonable efforts to prevent cyberattacks, hacking, data breaches or other forms of digital intrusion. Nevertheless, Droppr Network can never fully exclude such incidents and shall in no event be liable for damage arising from such incidents, provided that all reasonable technological and organisational security measures were taken in accordance with prevailing standards.
• 14.4. Droppr Network processes personal data in accordance with the AVG/GDPR and applicable Belgian privacy legislation. Droppr Network takes appropriate technical and organisational measures to protect personal data and retains personal data no longer than necessary for the purposes for which it was collected, subject to legal retention obligations or legitimate interests. Members have the rights provided for under the AVG/GDPR.

Article 15. Governing law and competent court

• 15.1. These Terms and Conditions are governed by Belgian law.
• 15.2. All disputes fall within the exclusive jurisdiction of the courts of the judicial district of East Flanders, division Ghent, unless mandatory law provides otherwise.